Help Please To Unblock My Account - NO REPLIES

My account has been blocked because I failed the security questions. As per the call centre's request, I sent a copy of a signed ID to ********** to unblock it so that I can

1) Update my details (my surname has changed, my address has changed and my mobile number has changed) 2) Check my balance

It has been 4 days now and no one has rep**** to the email I was asked to send. I've also included ********** and ********** in the emails.

If you can't help me unblock my account, then I am not able to check my balance. How am I supposed to pay you if I don't know what my balance is. Please can someone urgently assist - this is really not cool.

P.S - I've never received an account statement from you, this is because you spelled my name incorrectly and have been emailing a non existent email address. But again - you can't fix that until my account is unblocked which you're not helping me to do.