PN
Pertunia N

1 reviews | Active since Jun 2019

21 Jun 2019, 11:47

Having an account with RCS is the worst!

I am so fed up and frustrated with RCS and MBD (they handed my game account to them). I’ve paid and settled the account but MBD calls and sends me messages daily. I have been provided with incorrect email addresses that bounces back when I try send proof of payment. RCS refers me back to MBD who are utterly useless and now have given me yet another email that doesn’t work (***), all I’ve needed is just a working email so that I can send them the proof of payment; I just want my paid up letter and for this account to be closed!!!

I’ve been calling for the past 21 days just for a working email address, such a frustration. Clearly there’s no communication or link between RCS and MBD after a payment has been made because this is just the worst combination I’ve ever dealt with, no common sense even.

0
Replies (2)
RCS
RCS's reply24 Jun 2019, 14:10
Official
Good day 
 
We herewith acknowledge receipt of your complaint.
 
We have escalated your complaint to the relevant department for further assistance.
 
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
 
Kind Regards
RCS Group
RCS
RCS's reply15 Jul 2019, 11:51
Official
Good day
 
We are pleased to inform you that your complaint has been resolved.
 
Please accept our apologies for the inconvenience this may have caused you.
 
We trust you find the above in order.
 
Kind Regards,
RCS CARDS