DS
Donovan S

1 reviews | Active since Mar 2011

19 Jan 2017, 10:42

Have requested account to be closed, and still not closed.

<p>Hi, I have asked for my RCS account to be closed, and I have paid the settlement amount. I have sent all the documentation through to both emails, ********** and ********** and still my account is not closed. I got an email reference also for sending the letter which is <AR294509> but no response from RCS and my account is still not closed. Please close my account and forward me confirmation that the account is closed. </p>

0
Replies (3)
RCS
RCS's reply19 Jan 2017, 10:52
Official

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

RCS
RCS's reply19 Jan 2017, 11:08
Official

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

We trust you find the above in order.

Kind Regards,

RCS CARDS

DS
Donovan S's update19 Jan 2017, 11:38
Reviewer Update

Thank you