Have not cleared ***** from my credit record

I am begging someone there to help me please.

In 2019 ***** was committed on my Makro RCS account, and the outcome is that I was cleared and the amount was removed from my account. I obviously did not pay any of these instalments at the time, as I knew I would not get the money back, and so while the investigation was going on, I was "in arrears" on the account.

I am trying to apply for a credit card, and am being denied, because this is affecting my credit score, because I am still logged as having missed payments and paid irregularly, even though this was in 2019, and I was cleared of the *****, and the investigation took many months. Can you URGENTLY clear this off my credit record?

And can I also please have a copy of the outcome letter of the ***** dispute?

I contacted a number of people over the phone yesterday, and was given people to email, and have had no response and no luck.