CG
Carrie G

1 reviews | Active since Nov 2013

05 Nov 2021, 09:10

HARRASSMENT!!!

I had contacted RCS three months ago via email, advising that I was able to pay an amount of R 500.00 each month until my Game Account was paid in full and then wished to close the account. No-one has bothered to respond to my email. I have been paying R 500.00 each month as I stated and have proof of payments to prove this. I receive up several calls a day, every single day, from RCS about my Game account. I tell them the same thing every time and every day i get several calls a day. I am fed up as this is impacting my work as we are not allowed to take personal calls at work and i am being questioned why i am running for my phone so many times a day. I have not refused to pay and i have not stopped paying, i have arranged to pay R 500.00 a month which i am duly doing. Noone can tell me why i am getting several calls a day and why i am being harassed. I expect this to stop and i intend on lodging an official complaint with the consumer council as this is blatant harrassment!

0
Replies (2)
RCS
RCS's reply05 Nov 2021, 09:44
Official
Good day 

We herewith acknowledge receipt of your complaint. 

We have escalated your complaint to the relevant department for further assistance. 

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** 

Kind Regards 

RCS Group 

CG
Carrie G's update05 Nov 2021, 10:08
Reviewer Update
I wont hold my breath