JL
Jakobus L

1 reviews | Active since Aug 2019

22 Aug 2019, 11:34

Harassment from new phone numbers each and every day!!!

Being harassed on a daily basis by these people for some time now, and every day from new numbers that have been created to try and thwart TrueCaller into not blocking them! And when one does answer (albeit by accident), someone just hangs up. This is causing an incredible inconvenience to us, especially when we're busy dealing with clients. Incredibly devious, ********* and unacceptable behaviour!

To be honest, if they are so desperate to "sell" loans to consumers, then I am already asking questions. If I'm not interested, why can't you just accept it and move on?! It is childish and pathetic, petulant behaviour that one expects from an infant, not grown-ups who work in a professional environment.

These people should be kicked out of the industry for good! Where is the credit ombudsman when you need them? If I could give this company -5 stars, I would. I feel like going to every newspaper and news channel in existence in this country, as well as Carte Blanche, to expose them for who they truly are. And that is not a threat, it is a promise!

0
Replies (3)
RCS
RCS's reply22 Aug 2019, 11:55
Official
Good day 

We herewith acknowledge receipt of your complaint. 

We have escalated your complaint to the relevant department for further assistance. 

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** 

Kind Regards,
RCS GROUP
JL
Jakobus L's update22 Aug 2019, 11:59
Reviewer Update
Nonsense! This is but another automated bot reply. No accountability! Disgusted, but not surprised. Put me in contact with a real person, and we can talk again.
RCS
RCS's reply30 Aug 2019, 11:27
Official
Good day 

We are pleased to inform you that your complaint has been resolved. 

Please accept our apologies for the inconvenience this may have caused you. 

We trust you find the above in order. 

Kind Regards, 
RCS GROUP