AS
Anele S

1 reviews | Active since Jun 2015

15 Dec 2020, 09:23

HARASSMENT FOR APPARENT ARREAR ACCOUNT

RCS - THE WORST CREDIT PROVIDER. They are unable to MAKE A NORMAL SUBTRACTION CALCULATION. My loss of income insurance paid my benefit for 3 months and I simultaneously (not knowing of the benefit being paid) ALSO PAID. so if my calculations are correct I AM IN ADVANCE FOR 3 MONTHS!!!!!!!!!!!!!! so i constantly get called for my account being in arrears.

NOW IF SOMEONE OTHER THAN A UNINFORMED UNTRAINED AND *********** CALL CENTRE AGENT CALLS ME I WILL DISCUSS THIS MATTER. BUT RCS DOES NOT ANSWER EMAILS. THEY DO NOT COME BACK WITH QUERIES. THEY ONLY HARRASS PEOPLE BECAUSE "THEY ARE IN ARREARS""""" WHICH I AM NOT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

0
Replies (2)
RCS
RCS's reply15 Dec 2020, 09:26
Official
Good day 

We herewith acknowledge receipt of your complaint. 

We have escalated your complaint to the relevant department for further assistance. 

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** 

Kind Regards 

RCS Group 

AS
Anele S's update15 Dec 2020, 09:35
Reviewer Update
I AM NOT HOLDING MY BREATH FOR THIS ISSUE TO BE RESOLVED. IT TOOK THEM 6 MONTHS TO CONFIRM MY LOSS OF INCOME BENEFIT.