NS
Naseema S

1 reviews | Active since Mar 2017

11 Nov 2021, 10:50

HARASSMENT

I informed RCS of the passing of my dad (Mr Ismail Suleman) in January 2021. I have also sent through all the relevant documentation through them.

Next thing, B&D Attorney's started calling my family and I, demanding that I register my fathers estate. They are rude and insensitive and have NO right to harass Mr Suleman's family.

When RCS issued the card to Mr Suleman, was the family asked if he could get the account???? Where did the family agree to be responsible for any payment in the event of something happening to him???? Yet you allow the family to be harassed by your attorney's!!!

What right do they have to be contacting us in the first place??? We are third parties to this and according to the POPI Act & the law YOU are not allowed to give out any information without our consent. So I ask you to show me where we as the family members gave RCS the permission to share our information???

I have sought legal advice and am NOT obligated to register my fathers passing as he had nothing.

RCS please stop the harassment otherwise I will have no other choice but to take legal action.

0
Replies (1)
RCS
RCS's reply11 Nov 2021, 11:29
Official
 Good day 

We herewith acknowledge receipt of your complaint. 

We have escalated your complaint to the relevant department for further assistance. 

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** 

Kind Regards 

RCS Group