1 reviews | Active since Jun 2016

08 Jan 2020, 17:28

Harassment by VVM for a ********** account

RCS/VVM have been harassing me for more than 3 months. I got contacted by them to say I have an overdue account at CTM, and I explained that I do not have a CTM account and that this must be **********. They asked me to get an affidavit with sample signatures – I did this and emailed it, months ago. Since then however I get at least 2 calls a week from different agents STILL telling me to pay the account. I am so tired of explaining the same thing to them and to date I have received no response on my email. I have resent it several times to no avail. They insist on calling me and harassing me all times of the day!! PLEASE STOP!! And please follow up on the emails I have sent you instead of continuously harassing me over phone and SMS.

Unhappy customer

0
Replies (2)
RCS
RCS's reply08 Jan 2020, 17:35
Official

Good day 


We herewith acknowledge receipt of your complaint.


We have escalated your complaint to the relevant department for further assistance.


Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***


Kind Regards


RCS Group


's update28 Jan 2020, 20:15
Reviewer Update
Hi there, i have received no communication on this at all. Please can someone respond to my request?