Harassed despite payment

I have never really been on here before, dont really like doing this. BUT I HAVE HAD IT!!!!!!

Over the years i have held my account.I am not going to say visits to Builders have been completely good or bad. I have had some decent visits, and met some very pleasant people. I have had some visits where I was so infuriated by lack of help, and in cases down right rudeness! That I have left all my items and left!!!!!!

But my recent experience with RCS - Mass build was too much!

I have always paid my account around the fifteenth to twentieth of the month. Last month( January), I had some left over cash and decided to pay my account early. So paid on the 3rd of the month. And now due to the fact I paid early, since the 26 January; I have now been pestered by message and phone saying I still need to pay! So this month I make my normal payment( after the harassment!!!!). Left it over night and decided to check if my payment had gone through. Only to get my reply saying my card has been suspended.

I phone up the number recommended to try and sort it out. The woman who was supposed to be helping me, was barely listening! I explained what had happened( as above). The reply I got was basically:

Since you paid before the new installment was added it didn't registered as paid! I say but I have paid!!! She says NOTHING I CAN DO! I say I'm am gonna do just this, I'm gonna blast them on every medium I can, unless she gets my card unblocked so I can get on with my day! The reply NOTHING I CAN DO!

I am going to give it a while and see if I get a reply, unlike everyone else who has complained! But if looks are to go by I will be just another lost compliant!!! VERY SARCASTIC Viva customer service