1 reviews | Active since Dec 2014
HANDING ME OVER TO MBD INC
I had a loan account with RCS, I experienced financial difficulties and I ended up not paying my account, RCS then handed me over, To my horror I received calls from two different companies trying to make payment arrangement with me. I then called RCS telling them I actually want to settle my account and they told me i could not settle with them as they have handed me over already, I informed the cal centre lady that I had been receiveing phonecalls and SMS's from two companies regarding my account and that she should confirm which company I need to contact regarding settling my account, She confirmed that i should contact GVDM ATTORNEYS/NEL which is the company they handed me over to, which is exactly what i did, I have settled my account with the attorneys but I still receive harassing calls from MBD, I told the first call centre agent who called me from MBD after I had paid that they should stop calling me as i have paid already, the calls haven't stopped and the final straw was the call i received today from a very rude lady from MBD, told her i paid and she was very cheeky cross questioning me until I hung up on her. Please would you do something about this as I have settled my account.
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
