AS
Andre S
1 reviews | Active since Apr 2011
06 Sept 2015, 10:02
Gross incompetence
I got an RCS card 4 weeks ago. I was explicitly told that the monthly payment will be debited from my cheque account. I did not see the transaction on the 1st of the month as expected. I have sent two messages to RCS this week from their own website to resolve this. I was told it was processed, and then assumed there is some \latency"in the system and I will still see the transaction. Today I go to PnP and my transactions are declined"
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RCS's replyOfficial
07 Sept 2015, 09:12Hello JJASmit,
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply07 Sept 2015, 09:12
Official
Hello JJASmit,
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group