Gon'phishing
Don't call me qnd ask me to verify my details uf you can't prove who you are.
In today's world of ***** and phishing ********, it's a breach of personal security.
I've had three calls from RCS and before conversation can continue, I need to verify details, like I called you for information?
Then give me attitude when I ask you to verify it's you?!
Relook your process for outbound security and safety of your customer's information.
Helpful (0)
Replies (3)0
Replies (3)
RCS's replyOfficial
29 Jan 2020, 09:02Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Best regards,
RCS's reply29 Jan 2020, 09:02
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Best regards,
RCS's replyOfficial
29 Jan 2020, 12:19Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
Best regards,
RCS's reply29 Jan 2020, 12:19
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
Best regards,
's updateReviewer Update
29 Jan 2020, 19:55 I just got a call again now at 19:45, please review it, as this agent was so uprofessionally rude, telling me I don't need to be rude when asking her t0 answer my question wgen she coudn't. I want feedback regarding the corrective coaching on this, as I'm taking this to saconsumercomplaints and to my lawyers.
I was told calls are recorded for quality and security, so you cn listen to the call and tell if that is proper customer servicd?!!
I was told calls are recorded for quality and security, so you cn listen to the call and tell if that is proper customer servicd?!!
's update29 Jan 2020, 19:55
Reviewer Update
I just got a call again now at 19:45, please review it, as this agent was so uprofessionally rude, telling me I don't need to be rude when asking her t0 answer my question wgen she coudn't. I want feedback regarding the corrective coaching on this, as I'm taking this to saconsumercomplaints and to my lawyers.
I was told calls are recorded for quality and security, so you cn listen to the call and tell if that is proper customer servicd?!!
I was told calls are recorded for quality and security, so you cn listen to the call and tell if that is proper customer servicd?!!