Glocell Transaction on Statement
After emailing and calling RCS continusously with no feedback for the past three months I have finally decided that they will not hear anything. I reported the following " I have bought 5GB and 10GB for number ********** (router). This data never loaded on to my device. Then I bought 2GB for my ********** (Samsung S7) number, that I bought at 10am 12 June 2018. Also never loaded." Also I add my account details with statements they sent me.
Whenever I report the problem the person responding obviously does not read my email because they ask me for my account details, they ask me for what device I bought the data and what the number for the device is. When I call in they re-enter my details, saying that the person I spoke to before did not capture the details and they will come back to me, I never hear from them again!!!!!!!!! I would not have a problem with this if I had only bought a package for R60 but this is R900 & something that I have to pay back that I never received the goods for.
This service is beyond ridiculous. Why can't I be assisted on the phone or via Email?
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Replies (4)
RCS's replyOfficial
24 Aug 2018, 16:55Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Best regards,
RCS's reply24 Aug 2018, 16:55
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Best regards,
's updateReviewer Update
24 Aug 2018, 17:01Yes I have read/heard that before.
's update24 Aug 2018, 17:01
Reviewer Update
Yes I have read/heard that before.
's updateReviewer Update
28 Aug 2018, 08:10Just have to point out my point, Still nothing from RCS.
's update28 Aug 2018, 08:10
Reviewer Update
Just have to point out my point, Still nothing from RCS.
RCS's replyOfficial
29 Aug 2018, 12:32Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
Best regards,
RCS's reply29 Aug 2018, 12:32
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
Best regards,