Ghost financial products at Edgars and RCS

First I want to express my disappointment, dissatisfaction as far as Edgars and RCS is concerned.

I’m a customer who had this account Edgars account for over 20 years, and I’ve never experience any problem with it, however recently the service at Edgars customer care line *** has been appalling to say the least, the company has added all these small amounts on the account billing on a monthly basis and I believe this is due to that a company called RSC has taken control of Edgars.

I sent the email previously to 'edg*******' and NO ONE has bothered to respond or contact me to address the issues I raised on the email except for an automatic email response. I requested my monthly statements which suddenly stopped coming through to my email, and by chance I got through to customer care that day and I was told that somebody entered an incorrect email address and bare in mind this is the email dress I have been using to receive my statements for all these years and it still hasn't changed. The so called customer care number ***offers no assistance at all except that you get an automated answering machine and you end up NOT REACHING any of the customer care agents.

At some point I ended up choosing ***** line option and I was told that my complain is NOT NECESSARILY *****, but I battling to understand that because if Edgars or RCS is adding products on my account and making me PAY for those products I didn’t request or agreed on without my concern, then that to me CONSTITUTES THE HIGHEST FORM OF *****.

From March 2021 until now I have been charged these products that I know NOTHING about let alone the fact that I don’t need them.

Somebody at Edgars or RCS must address these issues as a matter of urgency, I and I want a refund of ALL THAT MONEY BACK WITH INTEREST, then send me the settlement amount and I WANT NOTHING TO DO WITH this Edgars/RCS account anymore.

Regards