cC
cynthiaseeletse C

1 reviews | Active since May 2016

04 Jan 2021, 16:16

Getting sick and tired of RCS: Refusal to close account

I have finished paying my edgars account months ago and I keep getting sms claiming that I owe them for card fees etc. I called RCS and edgars customer care on many occasions to close this account without vain. In December 2020 I paid the R86 that I was told that I owe and I sent them a proof of payment and an email instructing RCS to close the account. Clearly my words falls on deaf ears and I am getting sick and told because I received another statement that I owe R30.00.

0
Replies (1)
RCS
RCS's reply04 Jan 2021, 16:20
Official
Good day 

We herewith acknowledge receipt of your complaint. 

We have escalated your complaint to the relevant department for further assistance. 

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** 

Kind Regards 

RCS Group