Getting my settlement balance is taking way too many channels

I am not happy with the service I am receiving from you guys. I emailed earlier in the week - no response. I had to call to get some sort of answer and I was promised my statements and settlement balance sent to me yesterday to my new email address. I’m still waiting. This is urgent please! Even on Twitter and I keep getting a back and forth. You guys need to overall your servicing team because you are really comfortable with providing menial service to clients, no feedback, nothing