Get your ducks in a row

Game, am not sure what is really happening? First I complained about my account and none of your staff could explain to me what happened, and then I get a call from someone because of my complaint on hellopeter who was so nonchalant, I mean I had explained that, I had call your call center about 3 times, however she had an audacity of asking me what transpired?? I sent a direct message on twitter and you reverted back by requesting my telephone number but again nobody gave me a call back. In addition, you charged me for a replacement card, after you have send it writing that you will not charge. Is this the type of mediocre service that you are now providing, since you affiliated with RCS??