MN
Mogale N
1 reviews | Active since Nov 2017
04 Oct 2024, 16:02
****gery by RCS.
Immediately after RCS took over my Edgars account ****gery began. They started by charging interest to my 6 months interest free account. I queried this and they stopped. Months later they charged the interest again, I queried it and they stopped.
Recently they have introduced a "Fee". I queried this and they have not provided a proper response weeks later. I was dismayed today when I got an sms notifying me that RCS does not manage my Edgars Account VAS Subscriptions, for queries I must contact Edgars Club. I have not subscribed to any Value Added Services, why am I expected to engage on a matter that I did not sign on?
RCS is trying by all means to milk account holders.
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Replies (2)
RCS's replyOfficial
04 Oct 2024, 16:06Good day Mogale Nakampe,
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,RCS Group
Best regards,
RCS's reply04 Oct 2024, 16:06
Official
Good day Mogale Nakampe,
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,RCS Group
Best regards,
RCS's replyOfficial
04 Oct 2024, 16:30Good day Mogale Nakampe,
We are pleased to inform that your complaint has been resolved.
We trust you find the above in order.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind regards,RCS Cards
We are pleased to inform that your complaint has been resolved.
We trust you find the above in order.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind regards,RCS Cards
Best regards,
RCS's reply04 Oct 2024, 16:30
Official
Good day Mogale Nakampe,
We are pleased to inform that your complaint has been resolved.
We trust you find the above in order.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind regards,RCS Cards
We are pleased to inform that your complaint has been resolved.
We trust you find the above in order.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind regards,RCS Cards
Best regards,