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QP
Quintin P

1 reviews | Active since Aug 2010

24 May 2021, 10:22

General Purpose RCS Card Blocked Without Valid Reason

I used my General Purpose RCS Card to make a purchase online at Builders Warehouse on Tuesday, 18 May 2021 at 09:45. I suddenly received a missed call and message that my card has been blocked.

I have messaged customer care on Facebook, but they were unable to assist and told me to send my ID Copy and 3 sample signatures to an email address to have the card unblocked. I have sent the requested document to the email address provided on Tuesday, 18 May 2021 at 11:17. The card however is still blocked almost one week later.

I still do not understand how RCS decided that an online purchase, where I receive an One Time Pin via sms to the number RCS have on file for me, was a possible ********** transaction. I am highly disappointed with the overall way this was handled.

0
Replies (4)
RCS
RCS's reply24 May 2021, 10:36
Official
Good day 

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group


QP
Quintin P's update25 May 2021, 18:02
Reviewer Update
One week later and card is still blocked and no feedback from RCS since yesterdays post on Hellopeter.
QP
Quintin P's update27 May 2021, 12:38
Reviewer Update
Ten days later and card is still blocked and no attempt has been made from RCS's side to resolve the matter. It seems that RCS is not interested in my business anymore and looking how to frustrate me as much as possible.
QP
Quintin P's update01 Jun 2021, 09:40
Reviewer Update
Two weeks later and the card is still blocked. Also no attempt from RCS to resolve this yet. Feeling like just closing this account and the other account held with them, as they do noy value their customers.