Game/RCS payment vanished without a trace

I paid my game account using the game app. I paid via card and my money has disappeared. I sent my bank statement and I have not heard back, what the hell is happening? I paid via the card functionality it's been almost 2 months and my account hasnt been credited

I have some reference where no one replies, giving **** vibes

Here is the reference number I have been given AR***. Can someone actually bother to do something about this