Game/RCS Is Totally Useless

All in 2020 this year. So, I made payment R750 to Game Stores/RCS on my online banking, as I have consistently done. I used the same reference number that I have always used. Early in October, I checked my online profile to see if my balance has changed ever since I made my payment. I noticed that my balance hasn't changed. I called Game to check if they have received my September payment, they informed me that they haven't received my payment. So, they asked me to send them a proof of payment via email with my ID number as a reference number in the subject of the email. I did just that. The email address I used was ***. The email was sent on the 12th of October.

At a later stage, I called them again on ***, the same number I used previously, to confirm if they have received the proof of payment. They told me that they haven't received the proof of payment. Then I was told to send the proof of payment to a WhatsApp number to send the proof of payment to. I did that. Days later, I received several calls to get to tell me that RCS/Game hasn't received my payment. I told them I have emailed the proof of payment to them and even sent them a WhatsApp. Still the payment hasn't even reflected on their side.

What I find repulsive is that the call centres are a total waste of time. You get given multiple calls and you give them the same answer and they still call you tomorrow asking you the same thing.

I checked my credit bureau today and I was shocked to find out that my Game reported me to have missed a payment for September. This is despite me sending them proof of payment. I called them several weeks ago too to ask if they have received my payment, they confirmed that they have received it and they will allocate the money into my account in 14 days time. Today, it is not done. Today I call them and they tell me that they need a proof of payment showing me the account details to which I paid my account into. I added Game to my beneficiary list as a public recipient. I do not have the account number for Game stores. I just make payments like I always have. I AM VERY ANGRY AT THESE NEWS.

This has just confirmed it to me that I need to close this account and not have to deal with this unprofessionalism again.