GAME(RCS) APP DESIGNED WITH FLAWS- SETTLEMENT PAID ON ACCOUNT AND GAME ADMIN NEVER UPDATED WHICH CAUSED ACCOUNT TO GO IN ARREARS

Please be very careful when considering opening an RCS account not only is their charges exorbitant and unaccounted for but their service is pathetic and system designed with flaws. It is on the 01/03/2018 when i visited the Trade route mall store and asked them for a settlement amount on my account that they were offline for payments. I was forced to use the game app on my android to pay my account as their details come up with an error when attempting to pay as an absa listed beneficiary and this transpired on many occasions when i attempted to use a supposedly efficient platform. To this date it seems that the payment was never updated by Game although my account settled in full and now i am receiving arrears sms's and letters because they designed an app with flaws. I have attempted to send proof of my transaction history last week wednesday and no one bothered to come back to me because they are waiting for proof of payment which i will not have as the payment was done via the app. I called on Monday(12/03/2018) trying to explain to a call centre agent who is insisting that i send proof of payment and eventually i got to speak to ********** senior supervisor) who promised to provide feedback during the course of yesterday however there has been no attempt from his side to even provide me with an update. I am furious at this stage , receiving an arrears letter this morning whereas i have settled my full balance on the account. I called this morning following up with Raashiq and 4 call centre agents cut my call after i asked to speak to Raashiq/ Clint/ Nolene/ Saadiqah. Is this the type of customer service one receives not to mention that there has been an error made on my account by Game(RCS). I will be reporting this to the ombudsman as well because no one seems to take me seriously at this stage. This is my years of good credit scoring affected , i have never missed a payment and it seems like you guys do not want me to close my account. I DEMAND THAT THIS BE RESOLVED TODAY