Game?RCS account HORRIBLE service

On 13 February 2019 I opened a Game store account and purchased a fridge on it. I opted to have the monthly installment paid via debit order and, of course, in order to do this I had to provide them with bank statements where upon my bank account number reflected for them to use for the setting up of the debit order. On May 29th I had a phone call from debt collectors claiming my Game account was in arrears. I then checked my bank statements only to realise that the debit orders to Game/RCS was never deducted. I went to Game store, Klerksdorp two days later to try and sort out what went wrong. Nobody there could help me and they put me on the phone to RCS. I had to hold the line for almost 30 minutes while a very rude attendant tried to figure out what was going on. It turned out they had entered my banking details incorrectly (from a bank statement) and the rude attendant proceeded to ask me why I had provided them with the wrong banking details (I had provided them with a bank statement from which they entered the account number incorrectly). He then told me that I had to pay the interest on the arrears which had accumulated to almost R1400. I told him that it was obviously their mistake, why did I have to pay for it? His response - "You can blame all you like you will pay for this" - such a nice man, really a great guy to have in a customer care center. Well done! So tonight, 2 June, I tried to make a payment via EFT. I have never received a single statement for this account from Game. I have been trying for almost an hour to find the correct banking details when I decided to register for the self service online option with Game/RCS because it seemed to be the only way to make payment as I couldn't find the banking details anywhere. There I finally came across all my account statements which was never sent to me. With the last statement from April (which was never sent to me) is attached a letter which states, and I copy and pasted this - "Despite our best efforts to contact you repeatedly, we note that you have still not made the required payments on your Game account". Really??? I never heard one, single word from Game or RCS before 29 May 2019. They never called, sent a single sms or email. Was that really your best effort? Please never ever show your worst! Also included in the account description is three SMS collection fees and a collection letter fee amounting to R32,66. Not much, but still, as mentioned before - I never received a single SMS or email or any other communication from Game or RCS so what are these fees for? So then, back to trying to pay for this mess some smart employee made... The self service dashboard has a button PAY ACCOUNT. I clicked on this and started laughing. It said, and again I shall copy and paste - This option is not available as your account payments are up to date. WOW!! These people are really smart! So which is it now? Am I in arrears or is my account paid up to date? Please make up your mind!!! So they told me if I didn't make a payment this weekend, they would have me blacklisted. How am I suppose to make payment with this idiotic system??? The account details doesn't even appear anywhere on any of the accounts I found on the self service dashboard. How am I suppose to pay these idiots?