LM
Lebogang M
1 reviews | Active since Nov 2020
04 Nov 2020, 10:10
GAME WILL NOT REFUND MY MONEY
I am suppose to receive a refund of R400 from The RCS group of. It has now been 5 months and I have spoken to 10 consultants and sent just as many emails requesting my refund but still they have not given my money back. I have sent all kinds of documents that were requested and keep sending emails but they are no longer responding to my emails and none of the consultants can give me ans explanation as to why. When I request to speak to manager I am either put on hold for 30min to an hour or they hang up on me. I have been patient and understanding but all I am receiving from them is bad service after bad service. DO NOT I REPEAT DO NOT MAKE THE MISTAKE OF PAYING YOUR ACCOUNT FORWARD YOU WILL REGRET IT.
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Replies (2)
RCS's replyOfficial
04 Nov 2020, 11:54Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply04 Nov 2020, 11:54
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
LM
Lebogang M's updateReviewer Update
04 Nov 2020, 14:09I have done all of that but no 1 is assisting me as stated in my complaint. I several emails I have sent with no responds from your client services department, Refunds@rcs as well as Merchants department
LM
Lebogang M's update04 Nov 2020, 14:09
Reviewer Update
I have done all of that but no 1 is assisting me as stated in my complaint. I several emails I have sent with no responds from your client services department, Refunds@rcs as well as Merchants department