Game stores and RCS pathetic service

I made an electronic transfer into my mom's account last week of last month. I believe it was the 27th. She never received confirmation of payment from Game. I tried calling and spent too much time on the IVR. I then emailed both Game and RCS more than a week ago. Game responded advising that we contact RCS which was cc'd on the email we'd sent them. There was even proof of payment attached and ID number included yet the Game store agent couldn't even confirm if payment reflects on the account.

RCS on the other hand hasn't responded to an email sent 2 weeks ago. The service is really bad to say the least. The experience is very unpleasant.