Game store statement

I contacted RCS customer care via email 3 days ago and they have been ignoring my massages, I went to also contact them via WhatsApp and still no assistance was provided, their WhatsApp consultant sent me an email adress to send my request to and still no response from them

I have a game credit card and I have been a loyal customer with them for over 3 years now. I requested for my first the statement of my first purchase with them... which is the very first statement since i opened an account with them... reson for my request is because I want to know the price I paid for my TV which I bought 3 or 4 year ago from them... and the only response was for me to provide my ID number and game card number... which I did and till today no response

When I chech an option where I can access my old statements on their Gane app.. it doesn't show... it is very limited... it only shows current month statemt only

I'm very disappointed and very angry because even when I left my cell phone number for them to contact me... they even bother... and I ****ed because I need that statement ASAP for urgent personal reason's

Their customer service is very poor and ignores the needs of customers