Game Store Card - RCS

I strongly advise against opening an account with this company. I’ve been trying to close my account for nearly three weeks without success. Every time I call, I’m told I have a credit balance. When I initially paid off my account, they informed me of the settlement amount, so how do I still have a credit balance?

Initially, the balance was over R100. I requested a refund, but received no response. When I followed up, I was informed about the refund again and told I would be charged a fee for the “credit balance.” I asked them to keep the amount for any fees and just close the account. Instead, I received R44 but no confirmation of account closure.

Today, I called again and was told I have a credit balance of R99. How is this possible? What was the R44 for, and why wasn’t the full amount refunded at once? Please keep the money and close the account. This situation is unacceptable. I’ve done my part; please do yours by closing the account.