GAME store application ***** attempt - RCS ***** department, assist me please!!!!

Today at 2.30pm - I received a sms stated that my application for a Game Store card was declined. I immediately called the number provide to query this - as this activity was a ********** act. I managed to get through to the ***** consultant and enquired about the issue. He wasn't able to assist me and asked me to briefly hold on the line until he found how best to assist me. Ten mins later I decide to end the call!!!! Since the consultant already had my details on the system - and verified my personal contact details and ID number - I was hoping he would call me back to escalate the matter further. No luck though ;(

Any chance someone can contact me to validate this ********** activity and also advise where this attempt had taken place? I am appalled at the fact that your personal info can be leaked so easily, and mostly only at GAME franchises?? A year ago - a R6000 purchase was made on my Dad's Game store account - it was never resolved and he was held liable to pay every cent back. This is not fair and totally unacceptable.