Game Store Account pending closure for months

I have been trying to close my Game store card since late August, the account has been pending closure since the 06th of Sep and you debited my account end of Sep and Oct 22, how long does it take for an account to be closed, I've calling and speaking to numerous agents if they don't hang up on me, they tell me the same thing I've been told since early September, I already know the account is pending closure, how long will it take for closure to happen and what's going to happen to the amount that you have debited after you sent confirmation in a form of an email that the balance would remain R0 until the account is closed. Ref ***