GAME RCS Wont allocate my payment

I Have an acount with Game Rcs store card....my husband made payments and use a ref number *** which i was told was incorrect reference number fine. maybe the reference number was incorrect but i have been calling them so they can trace and allocate the payment my account i have sent them statement showing the payments but no one has assisted be i am being send from consultant to cunsultant...it was R1000 made as transfer on the 25th and 3000 on the 27th and another R1000 paid also on the 27th. no one is assisting with tracing the payment and allocating it correctly. the only allocated amount was R511 the account shows 94c in arrears but i paid R5000 above the R511. i need this sorted asap!!!