KM
KGOPOTSO M

1 reviews | Active since Jul 2018

16 Aug 2020, 03:15

Game RCS: refusal of closure of client account and ******* debiting of my bank account for monthly fees!

I settled my game rcs card and requested for immediate closure of my account on the 14 June 2020 and rcs emailed me on 16 June 2020 that my they have prepared for the closure of my account for the following month statement which was supposed to be July 2020, surprisingly I was not emailed proof of closure of my account however they continue debating my bank account without emailing me monthly statement and I am unable to login on their online self services since 14 June 2020 after requesting for closure of my account so I assume the blocked me to cover their shenanigan.

Why promise to close someone‘s account but still continue to debiting his account for monthly fees even after settling the amount! Is this a new **** of generating money or you want me to reverse those ******* debit so that you can ruin my credit score! Mxm

0
Replies (2)
RCS
RCS's reply16 Aug 2020, 09:34
Official
Good day 


We herewith acknowledge receipt of your complaint.


We have escalated your complaint to the relevant department for further assistance.


Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***


Kind Regards

RCS Group
RCS
RCS's reply17 Aug 2020, 16:03
Official
Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

I trust you find the above in order.

Kind Regards
RCS Group