MB
Maggie B

1 reviews | Active since Jul 2019

24 Jul 2019, 10:43

GAME, RCS, MDV COLLECTIONS GROUP - RUINED MY CREDIT RECORD WITH *********** STAFF!!!!!

Absolutely no words for the terrible or should I say NO service from them on resolving my GAME account that has been handed over to some collections company that hounds me on a daily basis that has no clue on the matter or history even after thousands of emails AND phone calls explaining every and the history of this account!!! They just keep on adding more and more charges and interest!!! RCS is now responsible for ruining my whole credit record that I've been working so hard on to built up to get my first home loan!!! I want to WARN and RECOMMEND all to stay as far away from RCS and GAME accounts... Actually all account linked to RCS!!! Staff is totally untrained, customer service is non existant and the contact line is not working.... You hold on forever with no answer....I have to go look for legal Aid now as I have no assistance and the amount is so insane I can't afford it!!!! Thanx for my **** Storm RCS & Game-Shelly Beach, South Coast Mall, KZN and MDV Collection Group!!!

0
Replies (2)
RCS
RCS's reply25 Jul 2019, 11:02
Official
Good day 

 

We herewith acknowledge receipt of your complaint.

 

We have escalated your complaint to the relevant department for further assistance.

 

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

 

Kind Regards

RCS Group

RCS
RCS's reply30 Jul 2019, 13:54
Official
Good day

 

We are pleased to inform you that your complaint has been resolved.

 

Please accept our apologies for the inconvenience this may have caused you.

 

We trust you find the above in order.

 

Kind Regards,

RCS CARDS