GAME / RCS - HORRIBAL SERVICES

Good day,

I would like to lodge a dispute with your accounts department at RCS.

On or about March 2018 I went to Game in Bloemfontein and requested the outstanding amount to settle my account. They provided me with an account showing that an amount of R272.80 is outstanding, which I paid the same day.

The following month RCS deducted via debit order an amount of R272.80 after I have already settled my account. I went back to the store and they phoned RCS who informed me that they cannot pay it back but will provide me with credit in the amount of R272.80. During April I purchased some items from Game for which I used my credit in the amount of R272.80 and also paid in directly an amount of R155.17 to make up the balance.

During May RCS deducted another R 111.25 via debit order from my account. Again I went into Game to enquire what this is about seeing as nothing was outstanding and I haven’t purchased anything on credit after my account was paid. After the enquiry I received a letter from RCS informing me that my account is paid in full. I attach a copy of the letter received hereto.which I reversed at the bank because you have no right to take my money if I ow you nothing.

Since I received a letter I have been harassed by RCS with sms informing me that I must pay an amount of R168.70 towards my outstanding account. When I phoned in to enquire about the amount they informed me that an amount of R 195 is outstanding and not the amount as per the sms.

I am highly unsatisfied with how the account has been handled and that each and every month there is something extra that needs to be paid.

I confirm that I have already settled my account in March and have not purchased anything on credit.

I attach further proof of all the payments that has been made.

Please take note that this account has already been paid in full and that you are currently harassing me and *****ing from me.

I request that this matter be resolved within 2 days failure of which I will instruct my attorneys to handle the matter further.

Please take further notice that should I be listed on ITC I will approach the court for an interdict and issue summons against RCS for any damages I may suffer due to the ******** listing.

Every week RCS is ''harassing'' me phoning me to pay my account which has already been paid they can't even send me a statement of my account.I will never do business with Game again.

I trust you find the above in order and await your urgent response.