KM
Koketso M

1 reviews | Active since Jun 2018

09 Jun 2018, 12:59

Game RCS fumble again

Was at Game(Alberton) and tried to make payment with my Game card. They told me my credit has been dropped. So I called the call center to have it sorted. After 30 minutes on a call with their call center agent, he hangs up on me when i request to speak to his supervisor.

This is the 3rd time I'm calling their accounts department to sort out their error. I'm very disappointed in Game and RCS

0
Replies (2)
RCS
RCS's reply11 Jun 2018, 12:28
Official

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

RCS
RCS's reply11 Jun 2018, 12:56
Official

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

We trust you find the above in order.

Kind Regards,

RCS CARDS