TM
Tau M
1 reviews | Active since Jun 2023
18 Jun 2023, 10:50
Game RCS
My game card got blocked for nothing. I called to find an understanding of what was going on. First they said it is a suspected *****. Then second time said its a technical error. Its been over a month now. They say if I want to use the account, I must go to the shop and call them to unblock the account. After I am done with the purchase they block it again. I can even keep track of my account. Their service is wack!!!! 😡😡😡
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Replies (2)TM
Tau M's updateReviewer Update
21 Jun 2023, 07:59On the 18th June 2023, I wrote a complaint letter regarding my issue with Game Rcs. A gentleman from RCS contacted me stating he spoke to the relevant manager with my case. He further informed me I will be contacted,by the relevant manager, within 48 hours. There is no communication whatsoever since I spoke to the gentleman. I haven't not received any call, text or email. However I am not surprised by this action because they blocked my account and said nothing to me. I had to find out myself. I called them three times and each time I was given different explanations. They don't konw how to treat customers. Perhaps I should just close the account. It seems like my business isn't needed at all. This is not how a business supposed to be operated. They just don't care at all. I thought this platform will help me but I was wrong. Nothing is been done.
TM
Tau M's update21 Jun 2023, 07:59
Reviewer Update
On the 18th June 2023, I wrote a complaint letter regarding my issue with Game Rcs. A gentleman from RCS contacted me stating he spoke to the relevant manager with my case. He further informed me I will be contacted,by the relevant manager, within 48 hours. There is no communication whatsoever since I spoke to the gentleman. I haven't not received any call, text or email. However I am not surprised by this action because they blocked my account and said nothing to me. I had to find out myself. I called them three times and each time I was given different explanations. They don't konw how to treat customers. Perhaps I should just close the account. It seems like my business isn't needed at all. This is not how a business supposed to be operated. They just don't care at all. I thought this platform will help me but I was wrong. Nothing is been done.
RCS's replyOfficial
04 Oct 2023, 12:06Hi Tau
We would like to know if your matter was resolved?
Regards
RCS Cards
We would like to know if your matter was resolved?
Regards
RCS Cards
RCS's reply04 Oct 2023, 12:06
Official
Hi Tau
We would like to know if your matter was resolved?
Regards
RCS Cards
We would like to know if your matter was resolved?
Regards
RCS Cards