NB
Ntsako B
1 reviews | Active since Oct 2016
15 Jul 2021, 14:15
Game RCS doesn't want to close my account even after settling it.
They don't even deserve that 1 star. I paid up my game RCS account on the 1st of June, on the 4th of June I called to close my account. The lady advised that my account was closed but would only get confirmation after 35 days. 3 weeks later I get an email and unending calls saying that I have to pay money because the account was not closed. Who's fault is it that their employee failed to follow instructions.
Please close the account before it messes up with my credit score.
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Replies (2)
RCS's replyOfficial
16 Jul 2021, 11:37Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply16 Jul 2021, 11:37
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
NB
Ntsako B's updateReviewer Update
18 Jul 2021, 12:32No one has contacted me. I just received my monthly credit report. It shows that I skipped my game RCS payment. I don't owe game anything and I don't know why I have to suffer because of ur incompetence..
It's really frustrating because when I called to close my account I didn't owe anything but ur employee decided not to close the account. Now I'm being charged and my credit is being *****ed because of the incompetence of your staff.
May you please make sure my account is closed before it does more damage to my name.
It's really frustrating because when I called to close my account I didn't owe anything but ur employee decided not to close the account. Now I'm being charged and my credit is being *****ed because of the incompetence of your staff.
May you please make sure my account is closed before it does more damage to my name.
NB
Ntsako B's update18 Jul 2021, 12:32
Reviewer Update
No one has contacted me. I just received my monthly credit report. It shows that I skipped my game RCS payment. I don't owe game anything and I don't know why I have to suffer because of ur incompetence..
It's really frustrating because when I called to close my account I didn't owe anything but ur employee decided not to close the account. Now I'm being charged and my credit is being *****ed because of the incompetence of your staff.
May you please make sure my account is closed before it does more damage to my name.
It's really frustrating because when I called to close my account I didn't owe anything but ur employee decided not to close the account. Now I'm being charged and my credit is being *****ed because of the incompetence of your staff.
May you please make sure my account is closed before it does more damage to my name.