1 reviews | Active since Apr 2014
Game RCS Account Closure Pending
Hi,
I settled my outstanding balance with Game. I called RCS customer service to close my account September 21, 2018 and to this date the account is still pending closure. I called today and the consultant told me it takes up to 36 working days to officially close on your side. That is the most inefficient and ineffective way of assisting a customer with closing an account. You guys go through a rather quick process to dish out credit to customers but when a customer wants an account closed, it’s conveniently a longer processs.
PLEASE CLOSE MY GAME ACCOUNT AS SOON AS POSSIBLE AND ALSO PROVIDE ME WITH A LETTER CONFIRMING MY ACCOUNT HAS BEEN CLOSED!
Regards, Neville
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS