GAME RCS

I'm so FURIOUS right now. I have an account with GAME(RCS). Their call centre agents and team leaders's service is pathetic.

I made a payment on my GAME account on 23.11.2018 and it went through on 26.11.2018. The payment was made via the GAME app using my bank card details. I've been doing so for the past 2 months and there was never a problem. Now the payment is not reflecting on their side and unfortunately there's no proof of payment(that's usually the case when the payment is done via the app). However the payment IS reflecting on my statement. They don't want the statement, they want proof. Now where must i get that because the bank doesn't issue one???

I logged a call on 26.11.2018. 7 days later there's still no feedback!!. Every time i call them on the number ********** , i'm told that the team leader will give me a call, I gave them the amount paid and the date and they said they will trace the payment. I'm still waiting....and that means the account is "not paid". Next thing i'll be receiving calls for late payments and i have to explain the same thing over and over AGAIN!!

I spoke to Zama from the call centre and she escalated the matter to Arshaad and Chulekazi.

Can i please get feedback or a way forward to this matter.