Game not helpful at all

My handbag was ****** a few months ago with all my cards in my wallet. My game card was ****** as well as my license and ID. Covid has been a difficult time to apply for all of this. I went for my license this week and got a temporary license until I receive my card. I went to game Mall of the South yesterday with my temp license, my passport as well as a copy of my ID that was ****** and the lady didn’t accept any of it in order to receive a new game card. I have been paying every month without skipping, my account is almost settled but I cannot even be issued a new store card. I am very upset and disappointed. Not happy.