Game ***** department a joke!!!!!

This has been rather the worst experience I have had with a retail company. Game has not actioned my query with regards to a ***** that happened on my account. I have sent my ID copy, bank statement and affidavit twice to the same email address given and nothing at all has happened. All I get it's game bullying me to pay the inflated installment that is already in arrears because of the R8000 plus amount that was taken from my account. Are they really serious???? Are they going to ignore the fact that their internal controls are not strong enough to protect their consumers?? It's already 21 days since I have reported the matter and no communication none whatsoever to just give the outcome of their investigation. Game sort your house out and fix all the accounts that have been impacted and affected by what has happened under your watch. Please sort out my account.