DS
Donovan S

1 reviews | Active since Nov 2011

20 Nov 2019, 15:19

Game Card - RCS Card

The Game Card is actually an RCS Card managed by RCS.

I have unfortunately app**** for this card while shopping in Game after a representative asked me if I wanted to apply for a card.

The interest rate on this account is unacceptably high so I tried to settle it as soon as I could.

After I settled the account they continued to charge me Service Fees, Customer Protection Insurance and Interest on these charges. After 3 tries, they eventually reversed the charges, but have now again charged me for these things.

I phoned now again and they consultant on the other side has now sent an email for them to reverse these charges. I hope that this will not re-occur.

I will NEVER do any business with RCS on any of their products EVER again.

0
Replies (2)
RCS
RCS's reply20 Nov 2019, 16:57
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind RegardsRCS Group

RCS
RCS's reply27 Nov 2019, 14:31
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind RegardsRCS CARDS