BM
BONGANI M

1 reviews | Active since Jul 2014

06 Jan 2017, 10:17

GAME CARD - PRE-LOADED BENEFICIARY

<p>I AM UTTERLY DISGUSTED IN WAY THAT RCS/GAME WANTS TO CONDUCT BUSINESS.YESTAERDAY 05/01/2017 I RECEIVED AN SMS NOTIFYING ME THAT MY ACCOUNT IS OVERDUE.I PAID MY ACCOUNT ON THE 22/12/2016 ALREADY.I THEN CALLED AND TO EXPLAIN TO THEM THAT I PAID THE ACCOUNT ON THE 22/12/2016,I SEND THE PROOF OF PAYMNT THROUGH TO THEM AND THIS MORNING 06/01/2017 I AM BEING TOLD THAT THE ACCOUNT I PAID TO IS THE WRONG ACCOUNT.I USED THE PRE-LOADED BENEFICIARY THAT IS ON THE BANK AND THAT IS "GAME CARD" WITH ACCOUNT NUMBER ********** 627.WHY IS THEN ON THE BANK IF IT DOES NOT WORK???THE CONSULTANT BY THE NAME OF OSCAR HAS NOW ADVISED ME TO GO TO THE BANK TO REVERSE THE PAYMENT BUT MY CONCERN IS STILL THE FACT THAT I WILL BE CHARGED FOR AN OVERDUE ACCOUNT WHEREAS I HAVE LONG PAID THE ACCOUNT.</p>

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Replies (2)
RCS
RCS's reply10 Jan 2017, 11:08
Official

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

RCS
RCS's reply10 Jan 2017, 11:15
Official

Good day Mr Mzondi

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

I trust you find the above in order.

Kind Regards,

RCS CARDS