WF
Whelan F

1 reviews | Active since May 2019

07 May 2019, 09:14

GAME card cancellation - Absolutely awful service.

Ive been trying to cancel my GAME card, and Ive had a total one one email from a real person asking for additional information, which I supp****. Since then, radio silence. This has been going on now for almost three weeks, and is becoming an irritating matter, that really should have been dealt with sooner.

Still waiting on any sort of response. I made sure my account was paid in full before this process was started, now im concerned RCS is costing me money, with additional card fees. All I want is to cancel this account immediately.

Such awful service!

0
Replies (2)
RCS
RCS's reply08 May 2019, 13:39
Official
Good day 
 
We herewith acknowledge receipt of your complaint.
 
We have escalated your complaint to the relevant department for further assistance.
 
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
 
Kind Regards
RCS Group
RCS
RCS's reply08 May 2019, 13:50
Official
Good day
 
We are pleased to inform you that your complaint has been resolved.
 
Please accept our apologies for the inconvenience this may have caused you.
 
We trust you find the above in order.
 
Kind Regards,
RCS CARDS