Game @ RCS

I was a client of RCS for quite a couple of years but their service has drastically deteriorated. It’s become **********? I closed my account on the 18th of June and was advised it will take 36 days. When I enquired after 36 days I my account was STILL NOT CLOSED. This went on until a week ago until I told them that if they don’t close my account NOW I WILL report them to you and that I will report them to Carte Blanche. It took them ONE day to close my account. The problem is the have merged with Game. I have ALWAYS had brilliant service with Game but since they have merged with RCS, Game’s service has gone worse than RCS. Trying to get through to Game’s consultants is a huge problem because it’s now the RCS consultants. I spent R150 airtime from 14h00 - 18h00 to get through. This has been since Game merged with RCS. I have NEVER had problems with Game before the merge with RCS. RCS IS THE WORST COMPANY I HAVE EVER HAD TO DEAL WITH! Nobody knows what is going on. Inexperienced staff and the worst service I have EVER EXPERIENCED!!!