Game Account still pending closure a year later.

Item: RCS
Rating: 1
Author: Dikeledi S

I had Game account of which was paid up in June 2019. Recently I found out that account is still active. I have been phoning RCS asking them to the close the account as I was under the impression that it was closed in 2019. I asked that they close it but still I can't be assisted telephonically. Your seevice is terrible. I want that account closed as I don't understand why an account is still pending closure after a year!!!

Helpful (0)

Replies (3)

RCS's replyOfficial

30 Sept 2020, 16:25

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards
RCS Group

RCS's reply30 Sept 2020, 16:25

Official

Dikeledi S's updateReviewer Update

30 Sept 2020, 17:53

I hope that relevant department won't keep me holding on the line then terminate my call because that's what has been happening everytime I call your call centre.

Dikeledi S's update30 Sept 2020, 17:53

Reviewer Update

I hope that relevant department won't keep me holding on the line then terminate my call because that's what has been happening everytime I call your call centre.

RCS's replyOfficial

11 Oct 2020, 13:34

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

I trust you find the above in order.

Kind Regards,
RCS CARDS

RCS's reply11 Oct 2020, 13:34

Official