Game account ITC UPDATE

I used to have a game account many years ago.untill I paid it up and closed it in 2019 January. But to my surprise this morning when I check my credit app I noticed that the account it is still ACTIVE. I contact game via fb and they gave me email and phone numbers. I send email and the was no reply I phone them and they told me to send email to itcupdate and ask them to update my account status. I did but email didn't go through. When I qsk for phone numbers I was told they don't use phone but emails