KN
KIEVERSHEN N

1 reviews | Active since Nov 2010

08 Aug 2019, 13:36

Game Account Closure

I have paid off my Game account in March 2019 and till today 8 august I have been reeving mails and phone calls that my account is still active. RCS is the most *********** credit facility. They will call you a million times to offer credit increases etc but to get a call confirming closure of your account is taking months. I have made numerous calls to the *********** call centers to close my account. I have also walked into game stores paying the interest on my account for the *********** actions of RCS staff. This is frustrating. I have just received a call from the rcs call center regarding a increase in credit once again and when I made the agent aware that my account suppose to be closed in march she advised to transfer me to the customer service which after holding on for more than 15min, was cut. This is the most pathetic service I have ever experienced and will never engage in any facility associated with RCS.

0
Replies (2)
RCS
RCS's reply08 Aug 2019, 14:23
Official
Good day We herewith acknowledge receipt of your complaint. We have escalated your complaint to the relevant department for further assistance. Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** Kind Regards,RCS GROUP

Best regards,

RCS
RCS's reply15 Aug 2019, 11:09
Official
Good day


 


We are pleased to inform you that your complaint has been resolved.


 


Please accept our apologies for the inconvenience this may have caused you.


 


I trust you find the above in order.


 


Kind Regards,


RCS CARDS


Best regards,