Game account and call centre horror!!! Available money disappears - call centre act as if they can't hear me!!!

Game customers support call centre is horrible! I called 10 times. Either the call is dropping or the person claims they cant hear me! Alredy wasted R45 airtime!

I want to know why yesterday I had ober R1000 credit left and today is MINUS R540!!!

On the app shows two debit order attempts has been returned. Why two???

I paid full installment plus extra amount BEFORE the debit order was taken!!

You even confirmed payment with sms!!!

What exactly is going on with my account????

Yesterday sms:

Game Card: Thank you for purchasing on card ...5229 for R554.06 on 24-02-2026 at 1127. Avail CR R1300. Queries-call ***

Today -R540????? What!!!????

Agter payment:

THANK YOU FOR MAKING A PAYMENT OF R1500.00 ON YOUR ACCOUNT ON 23-02-2026 AT 2105. FOR QUERIES CALL ***

And

THANK YOU FOR MAKING A PAYMENT OF R350.00 ON YOUR ACCOUNT ON 23-02-2026 AT 2105. FOR QUERIES CALL ***

What is going on here?!!!

Your call centre is worthless, time consuming, airtime consuming and patheticly useless!!!