lA
loshire A
1 reviews | Active since Jan 2016
11 Dec 2019, 22:33
Furious and appalled
Good Day Please can I have anybody provide me feedback on my enquiry and confirmation my account is closed with nothing owed. I have paid my account in FULL and requested my account to be closed in October 19 already. My account has been cloned, I have sent the necessary docs requested for investigation and numerous emails STILL NO FEEDBACK. On top of that today I got another call requesting my date of birth from from Raeesa claiming to be from RCS when I refused she dropped the line. Im getting emails that I have have an outstanding balance to be paid of R132.54 which will enable credit for this festive season. I DO NOT WANT CREDIT!!!! I AM NO LONGER INTERESTED IN THIS ACCOUNT!!!!! I am so furious and dissatisfied by this company that can not be trusted. I will not recommend anyone to ever open an account with RCS or Game. If I do not get any confirmation on my request rest assured I have the means to take this even further! Loshire
Helpful (0)
Replies (2)0
Replies (2)
RCS's replyOfficial
12 Dec 2019, 08:02Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Best regards,
RCS's reply12 Dec 2019, 08:02
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Best regards,
lA
loshire A's updateReviewer Update
15 Dec 2019, 11:32You are apologising about the service delivered yet still no one made contact with me to resolve my enquiry. I am still receiving emails and sms's requesting payment.
You are seding automated responses to my email but still no reply its been close to 2 weeks.
Next thing you want to hand me over to lawyers for not paying when my account was paid in full and I requested it to be closed.
You are so unprofessional and your service delivery is pathetic. I am so appalled by how you are handling complaint querries.
You are seding automated responses to my email but still no reply its been close to 2 weeks.
Next thing you want to hand me over to lawyers for not paying when my account was paid in full and I requested it to be closed.
You are so unprofessional and your service delivery is pathetic. I am so appalled by how you are handling complaint querries.
lA
loshire A's update15 Dec 2019, 11:32
Reviewer Update
You are apologising about the service delivered yet still no one made contact with me to resolve my enquiry. I am still receiving emails and sms's requesting payment.
You are seding automated responses to my email but still no reply its been close to 2 weeks.
Next thing you want to hand me over to lawyers for not paying when my account was paid in full and I requested it to be closed.
You are so unprofessional and your service delivery is pathetic. I am so appalled by how you are handling complaint querries.
You are seding automated responses to my email but still no reply its been close to 2 weeks.
Next thing you want to hand me over to lawyers for not paying when my account was paid in full and I requested it to be closed.
You are so unprofessional and your service delivery is pathetic. I am so appalled by how you are handling complaint querries.